Visitor Experience & Administration Officer

Summary

The Visitor Experience & Administration Officer plays a key role in ensuring every visitor to David Livingstone Centre enjoys a welcoming, engaging, and high-quality experience.

Next Step

Please e-mail your application to hr@dltrust.uk before noon on 15 November 2025.

If you have any questions, please e-mail sandra.lowson@dltrust.uk.

Application Closing Date

15 November 2025

Overview

Department: Visitor Services / Operations
Reports to: Operations Director
Location: David Livingstone Centre
Contract: Part-time fixed-term
Salary: Real Living Wage

Job Purpose

The Visitor Experience & Administration Officer plays a key role in ensuring every visitor to David Livingstone Centre enjoys a welcoming, engaging, and high-quality experience. This role combines front-of-house duties with administrative and financial support to the wider museum team. It requires a confident communicator with excellent organisational skills, attention to detail, and a passion for heritage, culture, and customer service.

Key Responsibilities

Visitor Experience

Deliver exceptional customer service to all visitors, ensuring a positive and inclusive museum experience.
Welcome and assist visitors at reception, providing information about exhibitions, events, membership, and facilities.
Support the delivery of public programmes, tours, and educational activities.
Monitor visitor feedback and assist in implementing improvements.
Maintain a well-presented and accessible visitor environment, including signage, displays, and public spaces.
Support retail operations, including processing sales, stock handling, and merchandising.

Administration & Finance

Provide general administrative support to museum management and staff.
Maintain accurate records, databases, and filing systems (digital and paper).
Assist with financial processes such as invoicing, purchase orders, petty cash, and daily till reconciliation.
Prepare basic financial reports and assist with budget tracking.
Support HR and volunteer administration (e.g. rotas, timesheets, training records).
Liaise with suppliers, contractors, and stakeholders as required.

Operational Support

Assist with opening and closing procedures, security checks, and incident reporting.
Ensure compliance with health & safety and safeguarding policies.
Support the coordination of events, room bookings, and private hires.
Contribute to internal communications and staff meetings.

Person Specification

Essential

Strong interpersonal and communication skills, with a customer-focused approach.
Experience in a front-of-house, visitor services, or administrative role.
Excellent organisational skills and attention to detail.
Confidence in handling cash and basic financial processes.
Competent IT skills, including Microsoft Office and database management.
Ability to work flexibly, including weekends and occasional evenings.
A team player with a proactive and positive attitude.

Desirable

Experience working in a museum, gallery, or cultural organisation.
Knowledge of point-of-sale or ticketing systems.
Understanding of health & safety and access considerations in public venues.
Interest in arts, culture, and heritage.

Working Environment

This role involves regular interaction with the public, occasional manual handling (e.g. setting up event spaces), and working as part of a small, dynamic team dedicated to promoting the museum’s mission and values.