Terms and Conditions
We sell tickets on our own behalf. The quantity of tickets made available for sale by us vary on an event by event basis. Tickets are generally sold through several distribution points, including online and in person at our museum reception or shop. All distribution points access the same ticketing system and inventory, therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may be made available at our discretion. To purchase items from us online, you must be 18 or over and have a valid credit/debit card issued in your name.
MUSEUM TICKETS - COVID-19
All ticket purchases are subject to adherence with our safety guidelines. Visitors must not visit if they are experiencing symptoms of COVID-19. All visitors aged 12 years old or over will need to wear a face mask during their visit. If you have a condition that prevents you from wearing a face mask, we recommend that you help us to support you by wearing a lanyard from the hidden disabilities sunflower scheme or other organisations who offer exemption cards. Social distancing must be adhered to of 1 m in all areas.
If you are unable to attend due to government restrictions or if you have symptoms of COVID-19 please e-mail email@example.com to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Any bookings that are unused and not cancelled, for the reasons above, by email in advance of arrival time will not be refunded. Carer ticket holders require proof of carer status on arrival or you will be charged full admission
If you have been contacted by us to re-book tickets from cancelled events you can only book the number of tickets stated in your email. Only bookings from contacted ticket holders are valid.
Gift vouchers are valid for one year from the date of purchase.?
Any purchase of an item from us is subject to (i) these terms and conditions; (ii) any special terms and conditions which may be displayed on our website; and (iii) David Livingstone Trust’s right to refuse admission.
Your contract for purchase of a ticket starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased tickets. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
If you have purchased a ticket you are not entitled to cancel your purchase. Tickets are non refundable and non transferable.
Tickets should be emailed to you within 3 hours to the email you have provided when booking. If you have not received your tickets within 24 hours of booking please contact us at firstname.lastname@example.org or by calling 0141 375 3105
Any ticket you purchase from us remains the property of David Livingstone Trust and is a personal revocable license which may be withdrawn and admission refused at any time.
David Livingstone Trust reserves the right to not issue replacement tickets for any lost, stolen, damaged or destroyed tickets.
When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. It is your responsibility to check your tickets. Please contact us on 0141 375 3105 if there are any errors you wish to discuss. Tickets sold are subject to restrictions on entry. Any ticket holders under the age of 16 must be accompanied by an adult over the age of 18. There are occasions on which our opening hours may vary. These will be displayed on our website and social media channels as soon as operationally possible. It is your responsibility to ensure that you read all notifications displayed on our website relevant to the date of your visit.
You will be notified by email if an event has been cancelled or entry times change. It is your responsibility to check emails for this information. Please note that advertised start times of events are subject to change.
Tickets are sold subject to David Livingstone Trust right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies.
Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s). Rescheduling: If an event is rescheduled, you will be offered tickets at any rescheduled event of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within the deadline set in communication about rescheduling.
To claim your refund, please call 0141 43753105. Calls are charged at standard rate.
ADMISSION AND ATTENDANCE
David Livingstone Trust reserves the right to refuse admission should patrons breach any terms and conditions or behave in a manner that is disruptive to other attendees. You may be subject to security searches prior to or during the event and may be asked, at a Duty Mangers discretion, to leave if you appear to be under the influence.
QUERIES AND COMPLAINTS
I you have any queries or complaints regarding your purchase please e-mail email@example.com quoting your booking reference.